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Coronavirus (COVID-19)

Surrey's Response to COVID-19

Last updated: May 28, 2020 at 9:30 am

As the province begins its Restart Plan, we are working to evaluate what this means to the City of Surrey. Our goal is to ensure the greatest possible protection for citizens’ and employees’ individual health and the stability and economic well-being of businesses and the community during and after the COVID-19 pandemic. 

  • City of Surrey Recreation Centres, Ice Arenas, Culture Facilities, Surrey Nature Centre, Community Rooms, Pools and Libraries remain closed until further notice. At this time, we do not have a date for reopening.
  • City playgrounds will be re-opening June 1; skateparks will re-open on May 30. 
  • City sports courts for team sports such as basketball, lacrosse, and ball hockey, continue to be closed.
  • City parks are open for casual use. Keep your groups small (around 2 to 6 people) when you’re out with people from outside your household, and always make sure to keep a physical distance of 2 metres (6 feet).
  • City Hall continues to be by appointment only. We encourage you to use the City’s online services, which are available 24/7, from any device through www.surrey.ca/onlineservices
  • All City events and programs through May and June are cancelled. However, several programs and events are offered online, through www.surrey.ca/onlineprograms
  • As of May 11, we have resumed collection of excess materials.
  • As of May 19, we have resumed our Large Item Pickup Program.
  • As of May 22, we have updated our 10-Point Action Plan to the COVID-19 Pandemic
  • On May 25, Council approved the Parking to Patios and Sidewalk Queuing Space initiatives to permit the use of temporary outdoor areas to support local businesses. 

What's Next?

We’re taking a phased approach that will see programs, services and facilities start to reopen once we are clear that:

  • we can protect the health, safety and wellbeing of our staff and residents;
  • the public demand is there; and
  • we’ve determined the fiscal implications of any change.

We’re continuing to monitor the situation, and will have more information starting next week.

Read more COVID-19 News & Updates

Background

In February 2020, the World Health Organization (WHO) declared the new coronavirus (COVID-19) outbreak a worldwide pandemic. The City continues to monitor and respond to the situation and will provide updates to ensure residents and City staff are kept informed and safe.

The City's Emergency Operations Centre is in constant dialogue with public health authorities, including Fraser Health and the BC Centre for Disease Control. See our 10 Point Action Plan. The Emergency Operations Centre has been activated since mid-February to ensure essential City services, such as water, sewers, police, and fire are maintained for the well-being and safety of our community, with measures put in place to keep our staff and front-line responders safe.

The City also has criteria in place to assess and manage facility or park closures as needed. Many City Services are still available online, by phone or email, and by appointment. See the full list of Affected City Services to find out more. For the latest information and updates, follow us on Twitter @CityofSurrey or see below:

COVID-19 News & Updates

Get the latest City, Provincial and Federal news and updates on the rapidly evolving COVID-19 situation.

Affected City Services

Find out what services have been impacted and how to access those available.

Facility Closures & Cancellations

See the list of City of Surrey facilities that are currently closed.


Online Services

See the full list of services available online.

May 28, 2020

Public and School Playgrounds Re-opening June 1

Surrey, BC - Effective June 1, 125 playgrounds throughout the City’s park system and all playgrounds within the Surrey School district’s 101 elementary schools will be re-opened. The decision to re-open has been made with direction from the Provincial COVID-19 Health & Safety Guidelines which states that “playgrounds are a safe environment” and that everyone should be mindful of “appropriate personal hygiene practices before, during and after outdoor play.”

“The collective work we have done to flatten the curve is working and that is why we are now re-opening our City playgrounds,” said Mayor Doug McCallum. “I fully welcome children, students and families to make full use of the playgrounds, but I want to remind everyone it is very important that we all continue to practice good health and hygiene measures. So, wash your hands often or use hand sanitizer and if you are sick, stay home.”

Read the full media release 

May 27, 2020

Surrey Celebrates BC Seniors Week with Virtual Activities and Programs

Surrey, BC - Providing Surrey seniors with online celebratory and interactive activities is the focus for Surrey’s BC Seniors Week (June 1–8) this year. City of Surrey will host over 15 free activities and events online and by phone to celebrate seniors and promote the importance of maintaining social connections while practicing physical distancing. 

“With the physical distancing measures in place resulting from COVID-19, our city staff are continuously working to find innovative ways to keep our seniors engaged in the community. Surrey’s seniors will be able to participate, engage and connect during BC Seniors Week through the diverse online programming we are offering this year,” said Mayor Doug McCallum. “Keeping our seniors active, healthy and connected through recreational, arts and culture programming has always been and will always be a key priority for our city.”

Read the full media release

May 26, 2020

Council Implements New Initiatives to Help Local Restauranteurs and Retailers

Surrey, BC - At last night’s Regular Council Meeting, Council approved the Parking to Patios and Sidewalk Queuing Space initiatives that will permit the use of temporary outdoor areas to support local businesses. The two new pilot initiatives will create a simple and flexible process that allows businesses to provide increased physical distancing opportunities in outdoor spaces to meet Provincially mandated maximum occupancy reductions as part of the Provincial Government’s Phase 2 BC Restart Plan. 

“Restaurants and retailers are the backbone of our local economy, that’s why Council has made it a priority to help them recover and succeed as we gradually reopen under BC’s Restart Plan,” said Mayor Doug McCallum. “Surrey’s Parking to Patios and Sidewalk Queuing Space initiatives will give businesses the opportunity to maximize use of outdoor areas while complying with physical distancing and reduced occupancy requirements due to COVID-19. I encourage everyone to support your neighbourhood restaurants and shops as we safely move forward through Phase 2.”

Read the full media release

 

Read more COVID-19 News & Updates


Community Resources

COVID-19 Resources from Surrey Libraries

Library facilities may be closed but they continue to provide valuable information and online resources. Find information on programs supporting individuals, families and businesses during the COVID-19 pandemic. Also find quality sources of health information in a number of languages. Find more information at the Surrey Libraries website.

Online Programs

Staying in doesn't have to mean being inactive or bored. City staff are bringing their programming and knowledge to you so you can still get a workout, a story or learn more about Surrey while social distancing at home. 

See the full list of videos and online programs including all your favourite fitness classes, story times, local artists and more!

Shop Online for your Community

We're all doing our part right now by staying home, but Surrey's businesses still need your support. Fortunately, many of your favourite local shops are offering delivery online. So if you need groceries, lunch, or something in town, get comfortable, start browsing, and come together for your community by buying local from home.

Learn more at SurreyStoreToDoor.ca 

COVID-19 Business Resource Centre

This resource centre provides real-time updates on business resources during the COVID-19 crisis. These resources include business continuity plans, procurement opportunities, employment resources and consolidated financial supports.

Contact

Send us your questions or concerns about coronavirus (COVID-19) within Surrey to COVID-19@surrey.ca and follow us on Twitter @CityofSurrey for the latest information and updates.

 

COVID-19: Health & Travel Information

Learn what you can do to protect yourself, and what you should do if think you might be sick.