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Contact City of Surrey

City of Surrey is Here to Help

We welcome your questions and feedback on our processes, decisions, services and staff.

Contact us in person, online, or through social media.

Need to report a problem, request a service, object to a fine, ask us a question, or give us some feedback? Follow the links below to contact us in person, online, or through social media.

We use your comments and questions to monitor and improve our services for the benefit of all Surrey residents.

Where to Find Us

Surrey City Hall is located in City Centre in the Civic Plaza.

Surrey City Hall
13450 - 104 Avenue
Surrey, BC, Canada V3T 1V8

Hours of Operation

Monday to Friday: 8:30am to 4:30pm
Saturday, Sunday & Stat Holidays: Closed

The second floor service counter will provide numbers for service until 4:15pm.

View details for the Surrey Operations Centre.

Report a Problem

Report non-emergencies or submit service requests online.

Report things like illegal dumping, missed waste collections, and more.

Emergency Contacts

To report an emergency, call 9-1-1.

View Surrey RCMP contacts.

View more Emergency contacts.

Popular Contacts

General Contacts

Bylaw & Animal Control

City Manager



Human Resources

Economic Development

Business Licensing

Mayor's Office
Contact the Mayor


Parks, Recreation & Culture

Planning & Development

  • Building Inspections & Permits
  • Secondary Suites
  • Zoning
  • Electrical & Plumbing

Surrey Art Gallery
Contact Details

Surrey Civic Theatres
Contact Details

Surrey Fire Services
Contact Details

Surrey Libraries


Transportation Planning


Not sure who to contact? Send your message through the Contact City of Surrey form.


Send us feedback on our website or facilities.

Learn more ways to engage with your community.

Social Media

Contact the City of Surrey through social media. Our social media channels are monitored during City Hall operating hours.

facebook logoThe City of Surrey on Facebook


@cityofsurrey on Twitter


@thecityofsurrey on Instagram


City of Surrey on LinkedIn


See additional social media channels.

Find a person at the City

Search First name / Last name / Department



Related Content

Report a Problem or Submit a Request

Report waste collection issues, make a noise complaint or request road maintenance.

Translation Services

City of Surrey offers free translation services to help people with their questions.